Zebra OneCare® Plans
Protection for All of Your Zebra Products
- Zebra OneCare® goes beyond the standard warranty to keep your devices protected and your business running. From accidental damage coverage to fast repairs and 24/7 technical support, these plans help reduce downtime and deliver peace of mind.
Choose the right level of protection and support for your Zebra devices.
| Feature | OneCare TSS | OneCare SV | OneCare Essential | OneCare Select | OneCare On-Site |
|---|---|---|---|---|---|
| Normal wear & tear | – | ✓ | ✓ | ✓ | ✓ |
| Accidental damage | – | Optional | ✓ | ✓ | ✓ |
| Device diagnostic tool*** | – | ✓ | ✓ | ✓ | ✓ |
| Repair response time | – | 5 business days | 3 business days | Same-day shipment of “like new” replacement device | 1–2 business-day options |
| Return shipping | – | Ground included | Ground included | Next business day | – |
| Live agent phone support | Mon–Fri, 8–5 | Mon–Fri, 8–5 | Mon–Fri, 8–5 | 24/7 | Mon–Fri, 8–5 |
| Contract length | 1, 3, or 5 years | 2 or 3 years | 3 or 5 years | 3 or 5 years | 3 or 5 years |
| Software updates & patches | ✓ | ✓ | ✓ | ✓ | ✓ |
| LifeGuard™ Android security updates | ✓ | ✓ | ✓ | ✓ | ✓ |
| Standard device commissioning | Optional | Optional | Included | Optional | Optional |
| Advanced device commissioning | Optional | Optional | Optional | Optional | Optional |
| Battery maintenance service^ | Optional | Optional | Optional | Optional | Optional |
| Battery refresh service^ | Optional | Optional | Optional | Optional | Optional |
***Device diagnostic tool available for Zebra mobile computers only.
^Battery services not available in all regions.
Zebra OneCare® support plans take the stress out of managing your devices. With coverage that goes beyond the standard warranty, you’ll get faster repairs, security updates, and direct access to Zebra experts whenever you need them. Choose the plan that matches your business needs and keep operations running smoothly.
Find Your Plan
Frequently Asked Questions
What’s the main difference between Essential and Select?
Both provide comprehensive coverage. Essential targets a 3-business-day depot repair from service center receipt. Select adds advance replacement with same-day shipment of a “like new” device and includes 24/7 phone support.
Does LifeGuard require a OneCare plan?
LifeGuard security updates are included with every OneCare plan (TSS, SV, Essential, Select, and On-Site). The length of support and OS versions covered depend on the specific Zebra device and software lifecycle.
Which devices qualify for the SV (Special Value) plan?
SV is designed for value-tier mobile computers such as the TC2X family and select mobile printers. It includes 5-business-day depot repair, wear/tear coverage, optional accidental damage, LifeGuard updates, and 8×5 phone support.
How is the repair turnaround time measured?
Turnaround is measured from the time the depot receives your device at the Zebra Service Center. Transit time to the depot is not included unless enhanced logistics are part of your agreement.
Is 24/7 phone support included in all plans?
No. 24/7 phone support is included with OneCare Select. Other plans include phone support during local business hours (Mon–Fri, 8–5).
How does On-Site Support work?
For critical or hard-to-ship devices, a Zebra-trained technician can be dispatched to your location. Response options typically range from 1–2 business days and availability depends on region and device type.
From Fortune 500 companies to your small business, 125,000+ companies trust our products, service, and support.
For more information or to discuss your project, Contact Us or call 888-237-8525.